Introduction

By signing up to the Construction Clients’ Charter, construction industry clients will be making a clear statement of their commitment to improve their own performance. Charter Clients do not just pay lip service to culture change but are prepared to measure their progress against an agreed programme with increasingly demanding targets.

Through the Charter database, Charter Clients will be able to benchmark their performance against their Improvement Programme and against other clients. They will be at the forefront of the drive to improve the value they obtain from their construction spend and will be recognised by suppliers as best practice practitioners leading to a better business outcome for all parties.

Effective continuous improvement involves adopting management processes across the client’s organisation which most effectively lead to savings in whole life and capital cost and which save time and lead to improved functionality of the built asset.  An important component of continuous improvement is the measurement of the success of the outcomes of the project so that steps can be taken to further improve subsequent projects.

By providing the methodology to create an Improvement Programme, the Clients Charter forms a framework for improving the client’s ability to manage projects better and for creating a rigorous partnering relationship with the construction team which will lead to improvement in their performance.

The essential benefits of the Clients Charter are;